Privé Technologies is one of the first and fastest-growing FinTech companies based in Hong Kong, with multiple offices in Asia and Europe. Our core offering is an innovative wealth management platform, which is seen by many as a disruptive force in the industry.
A client service desk analyst plays a crucial role in assisting the client servicing team with various responsibilities to ensure a positive experience for customers. This role typically involves responding to customer inquiries and concerns via email, chat, or phone, providing timely and accurate information to address their needs. Interns may also assist in troubleshooting technical issues, documenting customer interactions, and collaborating with cross-functional teams to resolve complex issues. Additionally, client service desk analysts may participate in creating and updating support documentation, contributing to the improvement of internal processes, and maintaining a high level of professionalism and customer service throughout all interactions. This internship provides valuable hands-on experience in understanding customer needs and developing essential communication and problem-solving skills in a professional setting.
Provide first-level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem-solving processes Follow up with customers, provide feedback, and see problems through to resolution Ensure proper recording, documentation, and closure of issues Recommend procedure modifications or improvements Preserve and grow knowledge of help desk procedures, products, and services
A self-motivated individual, able to deliver with minimal supervision, whilst working effectively in a team