About Us
Privé Technologies is one of the first and fastest-growing FinTech companies based in Hong Kong, with multiple offices in Asia and Europe. Our core offering is an innovative wealth management platform, which is seen by many as a disruptive force in the industry.
Job responsibilities
A client service desk analyst plays a crucial role in assisting the client servicing team with various responsibilities to ensure a positive experience for customers. This role typically involves responding to customer inquiries and concerns via email, chat, or phone, providing timely and accurate information to address their needs. Interns may also assist in troubleshooting technical issues, documenting customer interactions, and collaborating with cross-functional teams to resolve complex issues. Additionally, client service desk analysts may participate in creating and updating support documentation, contributing to the improvement of internal processes, and maintaining a high level of professionalism and customer service throughout all interactions.
This internship provides valuable hands-on experience in understanding customer needs and developing essential communication and problem-solving skills in a professional setting.
Job Requirements
Provide first-level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem-solving processes
Follow up with customers, provide feedback, and see problems through to
resolution
Ensure proper recording, documentation, and closure of issues
Recommend procedure modifications or improvements
Preserve and grow knowledge of help desk procedures, products, and services
Qualification:
- Must be a 3rd or final year student pursuing a degree in Finance, Computer Science, Information Technology or a related field
- Proven working experience in providing help desk support (preferred)
- Proficiency in English both written and verbal is a must
- Proficiency in another language is a plus (Mandarin, Cantonese)
- A self-motivated individual, able to deliver with minimal supervision, whilst working effectively in a team
